Shipping policy

Shipping costs:

The shipping costs for SynergyActive® products are 7,49€ including tracking.

The SynergyActive® balance XXL Pack is free of shipping costs!

**max. strap size (= L + 2 x W + 2 x H) 300 cm

Delivery times:

Delivery times are currently 7-10 working days.


We use DHL for shipping to Germany.

If you would like to have your shipment delivered to a DHL Packstation, you must not forget to provide the address and the postal number of the Packstation.

If you want to pick up your shipment from a parcel shop, you need your identity card or passport. Please remember to pick it up within one week, otherwise the package will be returned and a fee will be charged.

Payment methods:

You can pay by PayPal, Paypal Express, credit card or Apple Pay.

You have questions about shipping or payment:

If there are difficulties with the delivery or you have not received your order, please send us a message using the contact form on the contact page with the subject "Order".

Contact us in time within 7 days so that we can take care of your request and order as soon as possible.